American Pest

My immediate problem is that I can't get at one wall of my house to find out if mice have access to get into my house from any holes in the mortar between the bricks. Other than that wall American Pest, especially two employees have sealed other walls and understand that mice have established themselves throughout my old heating system registers and are difficult to flush out. I have to do my part by not having anything available for them to eat. American Pest has been successful in sleuthing out places to put sticky mats and other traps in several locations around my house. When I call they come and listen to my description of location of feces. This is a tough job for them but they are as persistent as I in coming out and replenishing traps, mats and other means of eliminating mice.

while they have been doing this for the last year- the problem p.
persists--Either they are incompetent or inefficient and certainly are not of any v
value
ilive in a building that is serviced by them-- so they are paid by management. I have pictures of centipedes in my kitchen after a year . I am totally disappointed in this kind ov service
mayatanden22@gmail.com

Micah's review captures my experience very similarly with American Pest when it comes to routine service issues. They are far more expensive than the competition, which led me to believe they would be better. Unfortunately, not so much: technicians would arrive and ask for me to explain where the problems were as if no one had ever been to my property before, they would leave my gate open to leave my dogs at risk of escaping, they would schedule me for different times than what I requested...super friendly and courteous folks but the attention to detail was consistently lacking. If I am going to receive average service, I expect to just pay average prices and not what American Pest charges. I've switched companies and reserve the right to update my review if it turns out they are the best in town, but I suspect I can do better.

I would rate them three stars except for the comical cancellation process. I told them I wanted to cancel, and they then sent me a form with all kinds of information they wanted me to fill out, including why I was cancelling. A little annoying, but what the heck, I figure, I will fill it out and hit the form. They acknowledge receipt and several days later send me an email saying they have received my cancellation request (which rubs me the wrong way since it wasn't a request, but whatever). And then after all that, I got two emails from them asking me why I cancelled! So I filled out the stupid form and now I am getting more emails from someone who couldn't even be bothered to read what I already sent them!

Again: Attention to detail. I will be pretty desperate to go back.

carpet was late around December 17 was told by technician that he be here four weeks from that time. The representative never came out, and hasn't called. We've been waiting for you to come back. It's been over the 4 week expectation. We paid for the package for this purpose. I hoped I wouldn't have to call, and you would just call to schedule a come out. Thanks...

These guys are legit clowns. You would think they were taking a cut from the mice themselves.

In the year 2021 around May, we noticed a nice problem. After weeks or months of trying to take on this problem ourselves it became clear we needed help. We called American pest and they checked out our place.

We told him due to young children and dog. We needed our pest solution to not include any toxic poisons. They agreed. They came for 6 months.

They installed dollar store snap traps around the house with peanut butter. I asked myself, "I hope we're paying for the knowledge because I can do this at Home Depot."
Their service tech people that came out who would ask ME," where do you want me to install these?" This clearly demonstrated no knowledge of our house, or the problem. He had no idea where the previous traps were installed, nor where to put them.

He made no mention of where the source of the mice were coming other than vague, they usually come through X places. Maybe they're coming in through there.

The mice problems ebbed and flowed. The traps were working as they did catch some mice but the problem wasn't going away.

Flags forward to a fateful morning in October when at 7:00am we heard squeaking in our couch.

Imagine our shock and chagrin when we discovered that the mice had been nesting inside our couch, our brand new couch of 3 months...in the family room...where we sit...all the time...right below the cushion. And it had 6 to 8 babies that were moving... (we are currently paying for a very nice couch we had to throw out)

we immediately called American pest. The following conversation ensured.

Me: good morning we have been paying for your service for about 4 to 6 months. There are mice in our couch nesting. I see eight babies. Can you please send someone out right away to help?
Service person on the phone: I'm sorry sir, over texts are busy scheduled for today. The soonest we can get to you is tomorrow at 2pm.
Me: maybe you didn't hear me, there are fucking mice in our fucking couch. We have been paying you for four months to prevent this catastrophe.
Service person on the phone: I'm sorry sir there's just no unavailable. I completely understand why you're upset.
Me: well, I guess I'm gonna have to schedule for tomorrow at 2pm. You have my address..
I hang up.

My wife called destroy pest, who came over immediately, and could not believe what he saw.
He said one the guys that tried to treat this problem did it all wrong (DUH), fully diagnose, the problem and fully treated the problem. I am pleased to say that it's been three months and we have been mouse free. I would highly recommend destroy pest, not this joke of a company.

I know a picture is worth 1000 words, so here are the mice that we're actually nesting in our couch.

Fuck those rodents. They suck.

In July, I was initially excited to have this company come with their Anticimex smart system to help identify how, where and when the mice were coming into our house. After talking with the rep Haley, this sounded like the perfect solution.
Fast forward to Sept and I have yet to get any information other than two mice were found in the older style mouse traps in the attic. When I asked the tech about what he found from the smart system on his two-week return, he said he didn't have something working right. After 495 deposit and 95 dollars a month I have no more answers than I did before using this fancy system. When I go to login and set up my account the link does not work.
I then decide to cancel as it's not worth the money. I called to cancel this past Friday, and was told I have to talk to the retention department and no one is available. I call back 3 more times and finally on Tuesday I get to talk to someone. He asked why I want to cancel. He then tells me that this system is not meant to find out where the mice are coming in and that should have been done during the initial walk through inspection. This is not what is advertised on their website (see pic included), and this is not what the sales rep on the phone stated. After approx $800 I know that two mice were killed in my attic.
You tell me if you think it's worth it. I also had to call back more than once to set up a time for the tech to come and remove the devices. Also, when I asked to go to the basic package I was quoted 89 dollars which isn't much less than I am paying now. Do your homework and search around. Found a company that I can get basic service and mosquito treatment for about the same price.

Since switching from Capitol Pest, I have found the customer support and on site techs really lacking. The service provided is not worth the price and or the headache of making appointments and making payments. I made an appointment and it was cancelled without notice. I waited on site and never rec'd notification. And when the follow up appointment was completed, I was not notified a tech was onsite and the service report that was mailed to me was blank. No individual reports on bait stations. Save your money and try a different service.

driver nearly gave me a heart attack as i was walking my dogs and he rolled down his window and started barking at me

I had been using Capitol Pest for years when they were bought out by American Pest. Since taking over my account, American Pest has charged me hundreds of dollars but I noticed a significant uptick in rodent and spider activity on my property. After their last service call, I noticed our rodent bait were submerged in pine needles, and didn't look they had been touched - so I asked the tech and he promised me he had filled them. I didn't believe him and had American Pest send a different tech -- who confirmed that both bait boxes were not only completely empty, but filled to the brim with pine needles, too. Apparently American Pest hadn't bothered to fill them since last October (six months ago) when they took over the account. They've charged me over $400 in the interim.

Apparently American Pest has bought a lot of companies and due to the expansion, it looks to me like they are having serious problems with quality control. Their techs spend less than 5 minutes on my property every three months - and when I've asked them to look at a specific pest problem, they've actually told me that I need to figure out what the pest is, take a picture, and call the office to confirm that it's covered before they'll even look at the problem. Why pay $800 a year for that?

If this is your pest company, I'd really recommend that you double check they are getting the job done! As far as I'm concerned, their "service" is highway robbery.

Worst customer service. Charged an incredibly crazy rate without approval. Won't answer phone calls or emails. Not quite sure how they think they can earn $. Have never had such horrible customer service in my life. Ask for managers to contact. Nothing. Maybe they are going out of business.